1. Agreement to Terms
These Terms and Conditions govern your access to and use of the Phase One Labz website, account features, catalog, checkout, communications, services, and purchases.
By accessing the website, creating an account, placing an order, submitting payment, contacting support, or purchasing any product, you agree to be bound by these Terms, our Research Use Only Policy, Privacy Policy, Shipping Policy, Refund Policy, Disclaimer, and any additional policy displayed at checkout.
If you do not agree to these Terms, you must not use the website or purchase products from Phase One Labz.
2. Research Use Only Products
All products are sold strictly for laboratory research purposes only.
Products are not drugs, foods, dietary supplements, cosmetics, medical devices, clinical products, veterinary products, or consumer products.
Products are not intended for human consumption, animal consumption, diagnosis, treatment, cure, mitigation, or prevention of disease.
The buyer is solely responsible for ensuring that all products are used only for lawful research purposes and never for prohibited purposes.
3. Eligibility and Authority
You must be at least twenty-one (21) years old or the age of majority in your jurisdiction, whichever is higher, to use this website or purchase products.
By ordering, you represent that you have the legal right, authority, training, and capacity to purchase, receive, possess, handle, store, and use research materials.
If you purchase on behalf of a business, laboratory, institution, or organization, you represent that you have authority to bind that entity to these Terms.
4. Customer Representations and Warranties
You represent and warrant that all information you provide is accurate, complete, current, and not misleading.
You represent and warrant that you will not use any product for human or animal use, personal consumption, cosmetic use, clinical use, medical use, veterinary use, or any prohibited purpose.
You represent and warrant that you are not purchasing products for unauthorized resale, unlawful distribution, mislabeling, repackaging, or transfer to any person or entity that may misuse the products.
You represent and warrant that you will comply with all applicable laws, regulations, carrier rules, import/export rules, and institutional requirements.
5. Account Registration and Security
Some website features may require an account. You agree to provide accurate account information and keep it updated.
You are responsible for maintaining the confidentiality of your login credentials and for all activity occurring under your account.
You must immediately notify Phase One Labz if you suspect unauthorized access, account misuse, or security compromise.
We may suspend, restrict, or terminate accounts that provide inaccurate information, engage in suspicious activity, violate policies, create chargeback risk, or appear connected to prohibited use.
6. Order Submission and Acceptance
Submitting an order does not mean the order has been accepted.
All orders are subject to review, verification, inventory availability, payment confirmation, fraud screening, compliance screening, address review, and internal approval.
Phase One Labz reserves the right to accept, reject, cancel, limit, hold, delay, or request additional verification for any order at its sole discretion.
We may refuse orders suspected of fraud, misuse, policy violation, regulatory concern, prohibited destination, inaccurate information, unauthorized resale, chargeback risk, or unlawful intent.
7. Payment and Billing
You agree to provide accurate billing information and authorize the payment method used for your order.
Payment authorization does not guarantee order acceptance or shipment.
If payment is declined, reversed, disputed, flagged, or subject to review, we may cancel or hold the order.
You are responsible for all applicable taxes, charges, fees, payment-processing requirements, and costs associated with your order.
8. Pricing, Availability, and Errors
Prices, promotions, availability, product sizes, product names, product images, product categories, shipping rates, and checkout information may change without notice.
We make reasonable efforts to display accurate information but do not guarantee that all information is error-free, complete, current, or suitable for any purpose.
If an error occurs, including pricing error, inventory error, product description error, image error, coupon error, or checkout error, we reserve the right to correct the error, cancel the order, or limit fulfillment.
9. Product Information and Images
Product information is provided for catalog identification, research reference, batch transparency, and general informational purposes only.
Product images are for presentation purposes and may differ from actual packaging, bottle style, label design, lot appearance, vial appearance, or documentation.
Product descriptions do not constitute instructions, warranties, medical claims, safety claims, dosage guidance, therapeutic claims, or recommendations for any use in living organisms.
10. Certificates, Batch Information, and COA Records
Phase One Labz may provide Certificates of Analysis, batch information, lot references, or related documentation when available.
COA and batch documentation are provided for transparency only and may be updated, corrected, replaced, or removed as additional information becomes available.
A COA does not mean a product is suitable for human or animal use, clinical use, medical use, diagnosis, treatment, cosmetic use, or consumption.
The buyer is responsible for reviewing documentation and determining whether the product is appropriate for lawful research use.
11. No Professional Advice
Nothing on this website constitutes medical, legal, regulatory, scientific, veterinary, pharmaceutical, compounding, storage, safety, tax, customs, or professional advice.
Customers are responsible for obtaining independent advice from qualified professionals before purchasing, importing, storing, handling, or using research materials.
Phase One Labz does not provide advice on whether a product is lawful, appropriate, safe, or compliant for any buyer, location, facility, or purpose.
12. Customer Communications
You agree that we may contact you regarding your account, order, payment, shipping, verification, policy updates, compliance issues, support requests, or transactional matters.
Marketing communications may be sent only where permitted by law or with appropriate consent.
Any attempt to obtain prohibited guidance, human-use instructions, dosage information, or advice for consumption may result in refusal of support, order cancellation, or account restriction.
13. Prohibited Conduct
You may not use the website to engage in fraud, abuse, chargeback manipulation, unauthorized access, scraping, reverse engineering, interference, false information, unlawful purchases, prohibited resale, or policy violations.
You may not impersonate another person, use another person’s payment method without authorization, provide false shipping details, attempt to bypass verification, or exploit website errors.
You may not use any Phase One Labz product name, image, logo, website content, or documentation to promote unauthorized use, human use, animal use, medical use, cosmetic use, or unlawful distribution.
14. Shipping Terms
Shipping is governed by our Shipping Policy, carrier rules, and applicable law.
Delivery dates are estimates only and are not guaranteed unless expressly stated in writing.
Risk of delay, carrier error, weather disruption, address issue, delivery scan dispute, theft after delivery, or third-party logistics issue is addressed under our Shipping Policy.
15. Final Sale and Refund Terms
Purchases are governed by our Refund Policy.
Due to product integrity, chain-of-custody concerns, storage sensitivity, contamination risk, and compliance requirements, all sales are final except where required by applicable law or expressly approved by Phase One Labz in writing.
Shipping fees, handling fees, processing fees, and other transaction-related charges are non-refundable unless required by law or expressly approved in writing.
16. Rewards, Points, Credits, Discounts, and Promotions
Any rewards, cashback, points, credits, discounts, coupons, or promotions are provided at Phase One Labz’s discretion and may be changed, limited, suspended, or terminated at any time.
Rewards and credits have no cash value unless expressly stated and may not be transferred, sold, redeemed for cash, or applied outside the website’s permitted redemption process.
We reserve the right to reverse or remove rewards, credits, discounts, or points associated with cancelled orders, refunded orders, fraud, abuse, chargebacks, technical errors, or policy violations.
17. Intellectual Property
All website content, including logos, text, graphics, images, layout, design, product presentation, icons, code, photography, videos, and brand elements, is owned by or licensed to Phase One Labz unless otherwise stated.
You may not copy, reproduce, distribute, modify, scrape, frame, exploit, or use our content for commercial purposes without written permission.
Unauthorized use of our brand, product content, policies, or website materials may result in legal action.
18. Third-Party Services
The website may use third-party services for payments, shipping, analytics, email, fraud prevention, tracking, hosting, customer support, or other operations.
Third-party services are governed by their own terms and policies. Phase One Labz is not responsible for third-party outages, errors, delays, data practices, carrier scans, payment holds, or service limitations except where required by law.
19. Website Availability
We do not guarantee that the website, checkout, account system, tracking system, or catalog will be available at all times or free from errors.
We may modify, suspend, limit, or discontinue any feature, product, page, promotion, or service at any time without notice.
20. Disclaimer of Warranties
To the fullest extent permitted by law, the website, products, services, documentation, and content are provided on an “as is” and “as available” basis.
Phase One Labz disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, completeness, availability, and suitability for any intended outcome.
We do not warrant that any product will meet a buyer’s expectations, intended research outcome, facility requirements, institutional requirements, or jurisdictional requirements.
21. Limitation of Liability
To the fullest extent permitted by law, Phase One Labz, its owners, officers, employees, contractors, suppliers, affiliates, and service providers shall not be liable for indirect, incidental, consequential, special, punitive, exemplary, or similar damages.
This limitation applies to claims arising from website use, product purchase, product handling, shipment delay, carrier issue, storage, misuse, unauthorized use, account access, payment issue, order cancellation, or policy enforcement.
To the fullest extent permitted by law, our total liability for any claim shall not exceed the amount paid for the specific product giving rise to the claim.
22. Indemnification
You agree to indemnify, defend, and hold harmless Phase One Labz, its owners, officers, employees, contractors, suppliers, affiliates, partners, payment providers, and service providers from any claims, losses, damages, liabilities, penalties, costs, fees, or expenses arising from your purchase, possession, handling, storage, misuse, resale, distribution, unlawful conduct, policy violation, or breach of these Terms.
This includes claims related to prohibited use, human or animal use, unauthorized resale, regulatory violations, customs issues, shipment disputes, chargebacks, intellectual property misuse, or inaccurate customer information.
23. Chargebacks and Payment Disputes
You agree to contact Phase One Labz in good faith before initiating any chargeback, payment dispute, bank dispute, or payment reversal.
Fraudulent, abusive, or bad-faith chargebacks may result in account termination, refusal of future service, cancellation of pending orders, loss of rewards or credits, and submission of evidence to payment processors, banks, fraud-prevention systems, or appropriate parties.
We reserve the right to recover costs, fees, losses, and expenses associated with improper disputes to the extent permitted by law.
24. Termination and Refusal of Service
We may suspend, terminate, restrict, or refuse service to any customer at any time for policy violations, suspected misuse, fraud risk, abusive behavior, chargeback risk, compliance concerns, prohibited use, or any conduct we deem harmful to Phase One Labz or others.
Termination does not waive any rights or obligations that accrued before termination.
25. Changes to Terms
We may update these Terms at any time by posting a revised version on this website.
The updated Terms are effective when posted unless otherwise stated.
Continued use of the website or purchase of products after updates means you accept the revised Terms.